PRIVACY POLICY

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A legal disclaimer

Ravenstone Estates is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and all other applicable data protection legislation.

1. Who We Are

Ravenstone Estates is the data controller responsible for your personal information.

If you have any questions regarding this Privacy Policy or the way in which your personal data is handled, please contact us directly.

2. Information We Collect

We may collect and process the following information:

· Full name and contact details including address, telephone number and email address
· Proof of identity and address documentation
· Financial information relevant to a property transaction
· Property details and ownership information
· Information relating to buyers, sellers, landlords, tenants and other parties connected with a transaction
· Communications between you and Ravenstone Estates
· Website usage information and marketing preferences

3. How We Use Your Information

We use your personal information for the following purposes:

· To provide estate agency and related services to you
· To market and promote your property
· To comply with legal and regulatory obligations including anti-money laundering requirements
· To communicate with solicitors, mortgage brokers, surveyors, utility providers and other parties involved in a transaction
· To arrange viewings and negotiate offers
· To maintain business records and accounts
· To recover outstanding fees or charges
· To comply with requests from government bodies, regulators or law enforcement agencies
· To improve our services and customer experience

4. Lawful Basis for Processing

We process your personal data on one or more of the following lawful bases:

· Performance of a contract
· Compliance with legal obligations
· Legitimate business interests
· Consent where required

5. Sharing Your Information

We may share your personal information with:

· Solicitors and Licensed Conveyancers
· Mortgage advisers and financial service providers
· Surveyors and EPC providers
· Utility suppliers and local authorities
· Professional advisers and debt recovery agencies
· Government authorities and regulatory bodies
· Third-party service providers acting on our behalf

We will only share information where necessary and appropriate to provide our services or comply with legal obligations.

6. Data Security

Ravenstone Estates takes appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure or alteration.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting or reporting requirements.

8. Your Rights

Under data protection legislation, you have the right to:

· Request access to your personal data
· Request correction of inaccurate data
· Request erasure of your data where appropriate
· Object to or restrict processing
· Request transfer of your data
· Withdraw consent where processing is based on consent
· Lodge a complaint with the Information Commissioner’s Office (“ICO”)

9. Marketing Communications

We may contact you regarding services, market updates or property-related matters where permitted by law. You may opt out of receiving marketing communications at any time.

10. Cookies and Website Usage

Our website may use cookies and similar technologies to improve user experience and analyse website traffic. Further information can be provided upon request.

11. Changes to this Privacy Policy

Ravenstone Estates reserves the right to update this Privacy Policy from time to time to reflect changes in legal or regulatory requirements or the way in which we operate our business.

12. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us.